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To establish a Call line, in the Teams admin center, expand, select, and after that select. Type a name for the Call queue in package at the top. overflow virtual receptionist. To include an existing resource account: Under, pick the button to include a resource represent this Call queue.

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Select the button beside the resource account you wish to designate to this Call line. At the bottom of the pane, pick the button. If you require to create a resource account: Under, choose the button to add a resource represent this Call queue. On the pane, look for any set of letters to pull up the results dropdown.

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On the pane: Type in a descriptive. Agents see this name when a call exists to them. Enter a detailed for the resource account. Select the dropdown and select. At the bottom of the pane, pick the button. On the pane, choose the button. Representatives see the resource account name when they receive an incoming call.

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Assign outgoing caller ID numbers for the agents by specifying one or more resource accounts with a contact number. Agents can select which outbound caller ID number to use with each outgoing call they make. Within the Calls App, representatives can use their Call Queue (CQ)/ Car Attendant (AA) number or their own individual Direct In, Ward Dial (DID).

On the pane, search for the resource account(s) you wish to allow agents to utilize for outbound caller ID functions. Select the button beside the resource account with an appointed contact number. Select the button at the bottom of the pane. If you don't have a resource account with an assigned phone number: Under, pick the button to add a resource account.

Select the button at the bottom of the results. On the pane: Key in a detailed. Agents see this name when a call exists to them. Type in a detailed for the resource account. Select the dropdown and choose. At the bottom of the pane, pick the button.

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After you have actually created this new resource represent calling ID, you'll still need to: Pick a supported language. This language is utilized for system-generated voice prompts and voicemail transcription, if you allow them. When you've selected a language, select the button at the bottom of the page. Specify if you wish to play a greeting to callers when they get here in the queue.

The uploaded recording can be no bigger than 5 MB. If you select, the system checks out the text that you type (up to 1000 characters) when the Call line answers a call. Keep in mind When utilizing Text to Speech, the text needs to be entered in the language selected for the Call queue.

Groups supplies default music to callers while they are on hold in a line. The default music provided in Groups Call queues is devoid of any royalties payable by your organization. If you want to play a particular audio file, choose and upload an MP3, WAV, or WMA file. Note You are accountable for separately clearing and protecting all required rights and authorizations to use any music or audio file with your Microsoft Teams service, which might consist of intellectual property and other rights in any music, sound effects, audio, brands, names, and other material in the audio file from all relevant rights holders, which might include artists, stars, entertainers, musicians, songwriters, composers, record labels, music publishers, unions, guilds, rights societies, cumulative management companies and any other parties who own, control or accredit the music copyrights, sound results, audio and other copyright rights.

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Review the requirements for adding agents to a Call line. You can amount to 200 representatives through a Groups channel. You should be a member of the team or the creator or owner of the channel to include a channel to the queue. To utilize a Teams channel to handle the queue: Select the radio button and select (overflow call answering).

Select the channel that you want to utilize (only basic channels are completely supported) and choose. The following customers are supported when using a Groups channel for Call lines: Microsoft Teams Windows customer Microsoft Teams Mac customer Note If you use this option, it can take up to 24 hr for the Call line to be fully operational.

You can amount to 20 representatives individually and approximately 200 representatives through groups. If you desire to include private users or groups to the queue: Select the radio button. To to the line: Select, look for the user, select, and then choose. To to the queue: Select, look for the group, select, and then select.

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Keep in mind New users included to a group can use up to 8 hours for their first call to show up. If there are more than 200 members in the group, only the first 200 members, in alphabetical order, will be added as representatives to the Call queue. Important Understood issue: Appointing private channels to Call queues When using a private channel calls will be dispersed to all members of the group even if the personal channel only has a subset of staff member.

minimizes the quantity of time it takes for a caller to be connected to a representative after the representative accepts the call. For conference mode to work, agents in the Call queue must use one of the following clients: The current variation of the Microsoft Teams desktop client, Android app, or i, OS app Microsoft Teams Phone System version 1449/1.

2020051601 or later on Agents' Teams accounts should be set to Groups, Just mode. Agents who do not meet the requirements aren't included in the call routing list. We recommend making it possible for conference mode for your Call lines if your agents are utilizing compatible clients (overflow virtual receptionist). Suggestion Setting to is the advised setting. overflow call handling. Once you've chosen your call answering options, choose the button at the bottom of the page.

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Conference mode isn't supported for calls that are routed to the line from Skype for Service Server. Conference mode is needed if Teams users need to consult/transfer calls with Call lines. Agents may hear the configured music on hold in line for up to 2 seconds when very first signing up with the call.

If you need to use Conference mode, select,, or as the. If you need to utilize Attendant routing, set Conference mode to. Keep in mind If Compliance recording is made it possible for on the agents, the mix of and isn't supported. If you need to use, choose,, or as the.

When using and when there are less contacts line than offered agents, only the first two longest idle agents will be provided with calls from the line. When using, there might be times when an agent receives a call from the queue soon after becoming unavailable, or a brief hold-up in receiving a call from the queue after appearing.